Booking Policy

To book your trip/event with Work-Travel-Fun New Zealand (Create A Moment Ltd.) simply choose a start date and get in touch with us using our request form. You can chose between our various products and either make a booking or simply enquire or ask questions. Once your payment has been processed, we will email you a booking confirmation containing all the necessary information about your trip/event. You can either pay via Paypal oder online banking. We also accept cash upon arrival.


Changes to Start Dates

If you need to change your start date for whatever reason please contact us immediately. We will make the necessary arrangements to your booking and send you an updated booking confirmation. Amendments to bookings are subject to availability, will incur a fee of 30 Euros and can only be made more than 30 days prior to your arrival date.

Cancellations of bookings 30 days or more before your arrival date will incur a fee of 70 Euros.

Cancellations within 30 days prior to arrival or ‘no shows’ on the day of the trip/event will incur a fee of 100% of the indicated product price.

NOTE: If you need to cancel or postpone a trip/event booked with Work-Travel-Fun New Zealand because you submitted wrong travel dates please note that we can NOT refund your money. We do, however, offer to amend the date of your trip/event depending on availability.


Age Restrictions

We offer programms and products specifically designed for backpackers who want to explore New Zealand on a Working Holiday Visa. As you can only apply for the Working Holiday Visa if you are between 18 and 30 years old we make our products subject to this age group only.



As a customer of Work-Travel-Fun New Zealand it is your responsibility to ensure you have adequate insurance when coming to New Zealand. We will, however, assist you in finding the right insurances. Please refer to our article about important and unnecessary insurances and don’t hesitate to contact us if you have any further questions.


Travel Documents

It is your responsibility to ensure you have the necessary travel documents when entering New Zealand. This includes a valid passport and Working Holiday Visa. We are more than happy to assist you in applying for your visa.


Trip Cancellations

At times, Work-Travel-Fun New Zealand may be forced to cancel a trip start date, in which case a revised trip date will be offered to you. (Reasons may include, but are not limited to, weather and safety conditions etc). We are not responsible for any incidental expenses that you may have incurred as a result of your booking including, but not limited to, visas, vaccinations, travel insurance excess or non-refundable flights.

If this occurs and it is not possible for you to participate in a trip or event with a different start date we will offer a full refund. However, you shall not be entitled to make any claim for loss arising as a consequence of cancellation or curtailment in these circumstances.


General Conduct & Behaviour

Your enjoyment and safety is our main concern, and we want you to have a great time. However, antisocial, abusive or dangerous behaviour will not be tolerated. We reserve the right to ask anyone who is deliberately not complying, or causing trouble, to leave the group – in which case no refund will be given and you will have no claim against Work-Travel-Fun New Zealand.


Acceptance of Risk

By booking your trip or event with Work-Travel-Fun New Zealand you acknowledge that the nature of travel is adventurous and participation involves a degree of personal risk. In some cases you may be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use all available information in assessing whether the itinerary should operate and group leaders will always be with you during group activities to advise on best practice with regards to safety.

However, there may still be inherent risks due to the nature of the activity and you need to take all reasonable precautions at all times. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel.

NOTE: No alcoholic drinks are included in the price of our products and we will not be held liable for any incidents that occur to you under the influence of alcohol. If you chose to drink alcohol at any time during your trip or event then you accept all responsibility for your own safety and that of your belongings.


Booking Policy – Limitations of Liability

Work-Travel-Fun New Zealand (Create A Moment Ltd.) cannot be held responsible for any loss as a result of failure of any third-parties (including airlines, other tour operators and accommodation). However, we will give every reasonable assistance in helping you to resolve any dispute.

The responsibility of Work-Travel-Fun New Zealand is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned either by reason of any defect in any vehicle, or through the acts of default of any company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise in connection therewith.

Before making a booking with World-Travel-Fun New Zealand please read our Terms and Conditions carefully. You will find them here as a PDF-Download.

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